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CLEARANCE & BROKERAGE OPERATIONS MANAGER WITH GERMAN – 12 MONTHS

Clearance & Brokerage Operations Manager with German – 12 months
Kraków
NR REF.: 1142906

For our Client, an international company located in Kraków, we are currently looking for experienced manager to join our Clearance&Brokerage Operations Team.

Key Accountabilities:

People management – Uses approved processes to recruit, select and develop front line employees. Ongoing achieves optimum performance levels by clearly communicating corporate and local requirements and translates these into individual & Team performance expectations and targets.

Clearance operations processes – Evaluates and recommends resources required to support effective management of assigned clearance processes. Contributes to the development and implementation of effective tactics, plans and processes to ensure optimum utilisation of resources and achievement of local clearance and brokerage goals.

Managing Ongoing Performance – Evaluates ongoing performance of assigned operations, including vendor performance. Identifies changing requirements (staffing, volumes, quality, compliance etc). Incorporates changing requirements from outside of the team (other workgroups, regulatory, Customer, contingency situations etc). Initiates corrective actions to ensure required service and compliance levels are maintained. Escalates unresolved issues or requirements that have a significant impact on the business.

Customer issues and requirements – Supports the achievement of the CE strategy through effective management of Customer opportunities and issues. Includes developing knowledge of Customers and their industry/segment and using this to identify and/or recommend the development of customised solutions. Initiates and/or leads the timely resolution of issues that can be complex and have a significant financial impact.

Finance and risk management – Manages the team to ensure correct and on time processing of duty and tax transactions (correct classification of entries, reconciliation of duty and taxes, disputes, management of transit guarantees etc). These involve high value payments that impact deferment guarantees and cash flows. Includes effectively managing all types of risk to minimise exposure to Customs fines, criminal action, loss of operating licence etc.

Development and implementation of Brokerage Services – Supports CE goals by participating in the change management process to transition local country operations from pure IP clearance to full brokerage services.

Requirements:

  • We are looking for mature leader with about 2 – 3 years of experience on similar position and highly developed leadership skills with experience in managing people.
  • Experience in the express, airline or distribution company with knowledge of the industry will be an advantage.
  • Very good knowledge of English & German is a must.
  • Good understanding of financial processes and controls
  • Excellent analytical & problem solving skills
  • Very good project management skills.

Successful Candidate will be offered a challenging position in rapidly growing organization, with multiple development opportunities. Hired person will be highly exposed to global Senior Stakeholders, and will be involved in decision making process. The role involves managing a team of Agents. Competitive salary and benefit package is also part of the deal.

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